Refund & Cancellation

At Unique Computer Centre - CSC Point, we strive to maintain high-quality prints and reliable delivery. Since our products are custom-printed PVC smart cards, we have specific rules regarding cancellations and refunds.

1. Order Cancellation

Cancellations are only possible before printing has begun.

• To request a cancellation, you must contact our support via WhatsApp or email within 1 hour of placing your order.
• Once our operator updates the status of your order to "Printing" or "Processing", we cannot cancel the order or issue a refund as the PVC material has already been custom printed with your private document.

2. Duplicate Payments

In case of transactional errors where money was deducted twice or an order was submitted twice by mistake:

• Please notify us immediately with your transaction references and order IDs.
• After verifying the bank statement, we will initiate a refund for the duplicate transaction within 5-7 working days. The refund will be credited back to your original payment method (bank account or UPI wallet).

3. Damaged or Faulty Prints

If you receive a PVC card that has printing defects or was damaged during shipping:

• Please take a clear photo/video of the card and send it to our WhatsApp support within 24 hours of delivery.
• Upon verification of the defect, we will print and ship a fresh replacement card at no extra cost to you.
• Please note that we do not issue refunds for spelling mistakes or low-quality photos that were already present in the official PDF document you uploaded.

4. Incorrect Addresses

We do not issue refunds if a package is returned to us or lost because the customer provided an incorrect or incomplete delivery address, mobile number, or PIN code. In such cases, the customer will need to pay standard re-shipping charges of ₹50 to have the card dispatched again to a corrected address.